2 years experienced customer service representative handling inbound and outbound calls B2B and B2C both English and Spanish.
I also worked in the healthcare industry as a benefits verification specialist and as an independant Life Insurance Agent with MetLife, so I also have sales experience.
Handled inbound and outbound calls from clients who needed help with their vacation packages. From booking the flights/ hotels to make some changes or cancellations, taking payments or reaching out to the hotel for anything the customer may need
Outbound calls to a lot of US based insurance companies to research major medical benefits and check if a specialty pharmacy drug was covered under the patient's medical plan and if a Prior Authorization is required.
I worked as an independant Life Insurance Agent with MetLife. I was constantly reaching out to clients who already had a lice insurance policy in order to set appointments in my office so I could explain them all the necessary information and also I offered them to upgrade their current policy.
B
B.A. in History and Cultural Heritage Management
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