I am a customer service professional with experience supporting multilingual customers in fast-paced, remote and hybrid environments.
I have worked across Italian, Spanish, Latin American, and English-speaking markets, and I value empathy as a core part of great support.
My background includes handling high-volume inquiries, resolving complaints, managing itinerary and booking changes, and supporting cancellation and modification cases.
I focus on customer satisfaction, first contact resolution, and process improvement, and I enjoy working with teams that collaborate closely with technical and product departments.
I am comfortable using support tools and CRM platforms, and I adapt quickly to different workflows and customer needs.
I am open to opportunities where I can continue growing in customer support, service operations, and relationship management.
Supported customers in a fully remote environment, improving CSAT on the Italian market and increasing first contact resolution for credit card and cancellation cases. Handled itinerary changes, special requests, and complaint resolution.
Managed high-volume inquiries for the Mercedes App in a hybrid environment and collaborated with developers and technical teams. Improved customer satisfaction through optimized processes and macros.
Managed inbound booking, modification, and cancellation cases across phone and email for the Italian market. Reduced common issues by proactively educating users.
Degree in Languages, Languages
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