Customer Success Manager

- Spearheaded the development and management of a comprehensive in-person and digital curriculum by aligning with 78+standards, researching industry trends, and collaborating with SMEs to improve student performance, metrics, and goals.
- Directed performance analysis across all educational programs, leveraging data-driven solutions, project planning, and implementing improvement plans which resulted in a 15% increase in student and stakeholder success and teacher efficacy.
- Inspired and guided a diverse team of 25+ professionals, enhancing skills through personalized training and mentorship, and maintaining compliance resulting in a 20% improvement in team productivity.
- Adapted to changes in educational laws and standards, met regulatory compliance 100% of the time, and ensured all sensitive faculty and student information met standards while passing compliance audits over an 11-year period.

- Designed, implemented, and published 150+ high-quality educational content leveraging project-based learning, data-driven curriculum, and administration feedback for in-person and virtual courses.
- Developed curricula, course formats, and lesson presentations for diverse topics while giving constructive feedback, opportunities to re-learn content, and individualized support based on 120+ students’ feedback and answers.
- Directed and identified data-based best practices, refined evaluation systems, designed rubrics and assessments, and constructed 15+ courses with built-in milestones for feedback, remediation, and communication points for stakeholders.
- Collaborated with 4 educators to improve 50+ lessons through re-writing new objectives, active listening, leveraging the diversity of opinions, utilizing progress reports, and ensuring improved outcomes for over 30+ at-risk students.
- Coordinated closely with 30-40 individuals to present professional development sessions on topics like differentiated instruction, student needs, diversity, and student support which decreased behavioral issues by an average of 25%.
- Integrated adult education theory to increase professional development efficacy by 12% by defining objectives, researching learning styles, using ADDIE and ARCS models to design, create interactive content, and increasing feedback from over 75+ educators.
- Collaborated with software, programs, and other cross-functional teams to coordinate curriculum development for 15+ courses, completing projects while meeting all deadlines, KPIs, and objectives as the school experienced exponential growth.
- Established clear lines of communication with over 300+ stakeholders by maintaining regular contact, engaged in active listening, seeking and implementing feedback, and managed expectations over email, phone, and LMS.
- Revamped teaching methodologies by introducing custom templates, working alongside 100+ educators, and exploring modern industry trends to elevate course content, assessments, and instructional methods.

DISTINCTION GRADE / GPA 4.0