Marco Niceforo
Marco Niceforo

CUSTOMER SUPPORT AGENT

Actively looking · Member since 22 Jan 2024
Message
Location
Italy
Desired salary
from 15 USD/hourly
Work preference
Part Time
Experience level
Not set

About

Professional summary

Freelancer for 5 years with various translation projects for texts, websites and apps. Fluent knowledge of the English language and experience with work and team apps like Asana, Slack, GSuite, and seller optimization apps like Seller Tools. Two years experience in CRM and Chargeback.

Skills

4 capabilities

Experience

Career history

Chargeback management assistant NDA

Daily co-ordination of the various ongoing disputes on behalf of the manager - Design and creation of cases

Customer Support Service NDA

Customer management from live chat and e-mail via CRM management (Freshdesk)

Education

Learning history

ITS Fondazione Mobilità Sostenibile Trasporti, Catania

Higher technician for infomobility and logistics structures

Knowledge of production planning, procurement, order management, inventory management, handling, packaging, transport.

Cambridge Catania Exam Centre IT692

Cambridge FCE

English certification level B2.

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