Business Relationship Support Associate Manager

I have worked in customer service for over 20 years and have lead a team of 10+ employees, providing direct support, coaching and subject-matter expertise regarding product and technical troubleshooting for employees assisting customers via phone or emailing in questions regarding their commercial credit card program. I have lead a successful team for the last 4 years as a manager, where employees stats have been the top of the department consistently.

Lead a team of individuals by providing direction, instructions and guidance to assist customers with their corporate credit card program. Provided process improvements for various tasks and created training documents and videos for senior team members and new hires to efficiently process maintenance and assist customers on managing their credit card program.