Freight Coordinator

Assume responsibilities of an Assistant Manager, overseeing daily
operations and supervising team members.
● Ensure timely, efficient, and accurate processing of shipments from start
to finish.
● Collaborate with customers, suppliers, and internal departments to
provide exemplary service and ensure smooth transitions of goods.
● Accurately enter shipment details into the system and process all
shipments promptly.
● Coordinate with suppliers and transport providers to book shipments.
● Established and maintained strong relationships with key suppliers.
● Reroute shipments and make necessary changes for operational purposes or
customer requests.
● Ensure all shipping documentation is complete, accurate, and filed
correctly.
● Planned and optimized delivery routes, reducing transportation costs
while maintaining high levels of customer satisfaction.
● Coordinated with carriers and couriers to ensure timely and accurate
deliveries.
● Prepared shipping documentation, ensuring compliance with international
shipping regulations.
● Collaborated with customs brokers to facilitate the smooth clearance of
shipments through customs.

Led projects at a small scale, overseeing planning, execution, and
completion.
● Assumed Assistant Manager responsibilities, managing day-to-day
operations and ensuring team efficiency.
● Successfully implemented and trained staff on a new online system, resulting in increased productivity and efficiency.
● Successfully led the administration of the entire system, ensuring seamless operations and minimizing downtime.
● Spearheaded initiatives to enhance the customer service portal, resulting in a more user-friendly interface and increased customer engagement.
● Implemented proactive measures to address system vulnerabilities, significantly improving overall security.
● Achieved a notable reduction in customer service response times, contributing to improved customer satisfaction.