Customer Support professional

I am a Customer Support professional with broad experience assisting clients across technical, digital, and service-driven industries. I have a proven ability to resolve complex inquiries, guide users through troubleshooting, and maintain a positive customer experience. Throughout my career, I have gained extensive experience working with CRM systems, remote communication tools, and collaborating effectively within cross-functional teams. I am comfortable delivering bilingual support in Portuguese and English, ensuring clear and empathetic communication with customers. My background includes supporting iGaming and betting platforms, handling account, payment, and technical inquiries while adhering to responsible gaming standards. I have also worked in roles involving player verification (KYC) and Microsoft client relationship management, which have strengthened my problem-solving and client retention skills. I am passionate about continuous process improvement and delivering high-quality customer service in fast-paced environments. I am eager to leverage my skills and experience to contribute to a dynamic team focused on exceptional customer support.