Customer Experience / Employee Experience Manager

I am Aleksandra Naborczyk, a highly skilled Customer Experience Manager with a proven track record in the SaaS and IT industries. I am known for my strategic mindset and design-thinking approach. My expertise extends across various facets of customer experience management, including service design, data analysis, market research, and competitive benchmarking.

At Napoleon Cat SaaS App, I played a pivotal role by leveraging my data analysis skills to design and implement superior customer experiences. While at Billenium SA, I initiated and led innovative projects such as a company-wide hackathon and the establishment of an Innovation Lab, driving a 300% increase in the marketing and CX budget. This achievement not only underlines my ability to advocate for and implement customer-centric strategies but also demonstrates my capability to secure support and recognition for these strategies at the highest organizational levels.

I have successfully led diverse teams of service designers, marketers, and customer experience specialists in Poland and Malaysia, which speaks to my strong leadership and collaboration skills. I am also experienced in facilitating workshops and delivering keynote speeches at various conferences, further establishing myself as a thought leader in the customer experience field.

In my role as the founder and managing director at Studio 2x2, I led the design of visual identities, wayfinding systems, and editorials for a variety of clients. This experience has honed my strategic thinking and project management skills. Proficient in PM tools such as Redmine, Asana, Clickup, Jira, and Salesforce and fluent in English and Polish with a good understanding of French and basic Russian, I am well-prepared to drive operational efficiency and thrive in diverse, multilingual environments.

In addition to my professional competencies, I am highly skilled in data analysis, quickly adapting to and utilizing various technological tools, and managing projects of different scales. I excel in developing business and CX/EX metrics, leading teams, and collaborating with C-level management, showcasing my multifaceted expertise.

In summary, I am a strategic, design-focused professional who is passionate about elevating the customer experience. I am committed to driving innovation, fostering collaboration, and delivering measurable business impact, making me a valuable asset to any forward-thinking organization