Senior Business Analyst, Digital Transformation Consultant, Business Process Management (BPM) Expert
About Me
I am a Senior Business Analyst and Digital Transformation Consultant with extensive expertise in business analysis, process optimization, and delivery of end-to-end solutions. I specialize in bridging the gap between technical and business teams to streamline operations, reduce costs, and drive measurable efficiency gains. My approach is comprehensive, focusing on identifying bottlenecks, enhancing customer experiences, and delivering innovative automation solutions tailored to organizational goals.
Throughout my career, I have developed strong skills in AS-IS/TO-BE modeling, GAP analysis, KPI definition, and digital transformation roadmaps. I am proficient in BPM, RPA, AI/ML, and data concepts, enabling me to design AI-enabled processes such as document classification and predictive analytics. I have hands-on experience with ERP, WMS, CRM implementations, and workflow automation, including API and data integrations.
I am well-versed in Agile methodologies and requirements engineering, utilizing tools like Jira, Confluence, and backlog management to deliver user stories, epics, UAT, and test cases. My expertise extends to process and architecture tools such as BPMN (Bizagi, Camunda, Axon Ivy, Adonis, Spiff), Lucidchart, Visio, Miro, and process mining tools like ProM and Disco.
In leadership and consulting roles, I have supported pre-sales solution design, project estimations, stakeholder workshops, and BPM teaching. I have successfully led projects in various industries including finance, banking, automotive, and technology startups, delivering process optimization, automation, and compliance improvements.
I am passionate about continuous learning and have earned certifications in Process Mining, RPA Business Analysis, Risk Accounting, and Business Process Management Consulting. Additionally, I have contributed as a Visiting Associate Professor, delivering yearly seminars on Business Process Modelling and Optimization.
My goal is to leverage my skills and experience to help organizations achieve digital transformation and operational excellence through innovative process management and automation solutions.
Skills
Project ManagementPythonSQLAccount ManagementProcess ImprovementJiraTeam ManagementBusiness AnalysisProcess OptimizationRDBMSMiroMicrosoft Visio
Education
Bachelor's Degree in Engineering
Experience
Act as liaison between business stakeholders, transformation teams, and process/data architects; requirements analysis and definition. Designed and validated AS-IS/TO-BE models aligned with digital transformation goals and SPINE roadmap milestones. Defined requirements traceability across process, data, and system layers. Delivered data-enabled workflows including automation of validation, document classification, HR/Finance system integrations, and AI-enabled trading alerts. Supported UAT, test cases, and production rollout with clear documentation. Process development, improvement, and automation. Project management support. Led multiple projects including asset management process optimization, Web3 startup process management, blockchain register system implementation, ERP and WMS solutions, call-center automation, and travel expense management solutions.
Requirements analysis (process, data, functional), requirement definition (business to technical), operational process architecture definition, process analysis and optimization, process workflow development, sales support consulting including solution design, project planning, and estimations. Key projects included payment reconciliation solution for insurance, automated consent management processes for banking, and enhancement of web automotive retail configuration system with WCAG and ADA compliance.
Managed and improved services and development project teams (45-60 employees). Setup recruitment and training procedures to increase seniority, quality, and retention. Account management for large CRM/ERP projects. Developed and maintained partner relations. Led projects to improve operational efficiency, introduced Kanban methodologies, managed CRM system migration for telecom, and implemented retention processes with skill matrix and KPIs.
Established local company branch including defining internal processes and procedures (HR, project management, team management, KPIs). Positioned company services on local market and built local development and support teams. Identified and closed strategic long-term contracts. Maintained monthly reports on project revenue and profitability. Coordinated daily operations including service level KPIs and account management. Business information and process analyst for local and international BPM projects in IT software, insurance, and government industries. Key projects included EAI/BPM implementation for utilities and core insurance system migration.