Senior Business Analyst, Digital Transformation Consultant, Business Process Management (BPM) Expert

Act as liaison between business stakeholders, transformation teams, and process/data architects; requirements analysis and definition. Designed and validated AS-IS/TO-BE models aligned with digital transformation goals and SPINE roadmap milestones. Defined requirements traceability across process, data, and system layers. Delivered data-enabled workflows including automation of validation, document classification, HR/Finance system integrations, and AI-enabled trading alerts. Supported UAT, test cases, and production rollout with clear documentation. Process development, improvement, and automation. Project management support. Led multiple projects including asset management process optimization, Web3 startup process management, blockchain register system implementation, ERP and WMS solutions, call-center automation, and travel expense management solutions.

Requirements analysis (process, data, functional), requirement definition (business to technical), operational process architecture definition, process analysis and optimization, process workflow development, sales support consulting including solution design, project planning, and estimations. Key projects included payment reconciliation solution for insurance, automated consent management processes for banking, and enhancement of web automotive retail configuration system with WCAG and ADA compliance.

Managed and improved services and development project teams (45-60 employees). Setup recruitment and training procedures to increase seniority, quality, and retention. Account management for large CRM/ERP projects. Developed and maintained partner relations. Led projects to improve operational efficiency, introduced Kanban methodologies, managed CRM system migration for telecom, and implemented retention processes with skill matrix and KPIs.

Established local company branch including defining internal processes and procedures (HR, project management, team management, KPIs). Positioned company services on local market and built local development and support teams. Identified and closed strategic long-term contracts. Maintained monthly reports on project revenue and profitability. Coordinated daily operations including service level KPIs and account management. Business information and process analyst for local and international BPM projects in IT software, insurance, and government industries. Key projects included EAI/BPM implementation for utilities and core insurance system migration.