Information Security Analyst
About Me
Experienced IT professional with a strong background in Information Security, Infrastructure Engineering, Application Support, and IT Operations Management. With 3 years of technical project management and 5 years of leadership and management experience, I have a proven track record of successfully leading projects, optimizing IT operations, and fostering inclusive and equitable work environments. Dedicated to continuous professional development and driving impactful initiatives within dynamic teams.
Skills
Project ManagementSalesforceAccount ManagementAzureRisk ManagementData AnalyticsAgileBudget ManagementChange ManagementGoogle WorkspacePeople ManagementDiversity And InclusionSIEMITActive DirectoryAdministrationTCP IPRedshiftKnowledge ManagementMicrosoft ProjectITSMCommunity BuildingBusiness ManagementSLAAdobe Creative CloudVMware VSphere
Education
Information Technology
Experience
• Manage IT projects to address vulnerabilities, reducing enterprise risk by 30% through Tenable cloud security and vulnerability management.
• Optimize ServiceNow ITSM for process documentation, enhancing service delivery efficiency and knowledge management by 25%.
• Implement advanced security tools such as ForeScout, Symantec, and Carbon Black to mitigate risks and maintain zero critical incidents.
• Conduct infrastructure audits and remediation efforts to enhance threat detection and improve response time by 40%.
• Led leadership development initiatives, securing industry conference sponsorships to enhance career growth for over 200 employees.
• Facilitated bi-monthly Diversity, Equity, and Inclusion (DEI) sessions, contributing to a more inclusive workplace culture.
• Boosted employee engagement scores by 18% through strategic DEI interventions and consistent program execution.
• Directed IT infrastructure enhancements, successfully deploying Microsoft Deployment Toolkit (MDT) across 4,000+ endpoints to enhance system reliability and achieve a 15% reduction in downtime.
• Managed the seamless migration of data to ticketing system - ServiceNow, preserving the integrity and continuity of historical records.
• Improved troubleshooting methodologies, resulting in a 20% faster incident resolution time.
• Mentored IT service desk staff to increase Service Level Agreement (SLA) compliance and elevate customer satisfaction levels.
• Developed and implemented metrics-based reporting systems to boost operational transparency and monitor service performance.
• Streamlined IT service desk operations to optimize efficiency and quality of technical support provided.
• Implemented a new ticketing system, leading to the retirement of legacy systems and onboarding of over 300 users, resulting in a 40% increase in ticket resolution efficiency.
• Managed the NCR Connected Payments upgrade as Scrum Master across more than 800 locations, achieving a 20% reduction in implementation time by applying Agile methodologies.
• Oversaw IT operations for the acquisition of over 600 restaurants, ensuring successful infrastructure buildouts and system integrations.