Expert Consultant Engineer; Unified Communications and Telecommunicati

Seasoned Consultant Engineer with over 12 years of experience in Contact Center and Unified Communications and
across diverse industries. Proven expertise in delivering and troubleshooting advanced solutions, including UCCE, CUCM
and BroadWorks, to enhance system reliability and user satisfaction.
Accomplished in managing multinational projects in partnership with leading organizations, including Cisco, Societe
Generale, Credit Agricole,SFR, Bouygues Telecom and Ministry of Interior achieving operational excellence and
measurable outcomes.
Recognized for exceptional skills in Contact Center and telephony technologies. Know-how in Project management,
technical delivery, and training, empowering teams and clients through effective documentation and upskilling
initiatives. Fluent in Arabic, French, and English with strong cross-cultural communication
abilities and a track record of innovation and problem-solving in complex, high-pressure environment