Multilingual Customer Support
About Me
I have been working 360º for years in my online teaching ventures, from operational activities (e.g. teaching materials, marketing, CRM, data entry, and copywriting) to management (e.g. PM, finances and growth). I can easily prove my creativity, easy learning and persistence.
Skills
CommunicationCRMSaaSCustomer SuccessData EntryMaintenanceAdministrationEventsEnterprise SaaS Sales
Education
Bachelor of Mechanical Engineering
Mechanical Engineering Exchange
Experience
- Collaborated with a Content Manager to deliver high-quality solutions on assigned topics.
- Utilized KaTeX to ensure accuracy and proper formatting in all written responses.
- Processed AI-generated information to enhance the question-solving process.
- Enhanced user experience and customer success by developing gamified experiences for community members.
- Acquired over 400 customers through strategic content creation and influencer partnerships.
- Analyzed customer data to identify new content, levels, schedules, and growth strategies.