Customer Success Manager

Spearheaded the go-to-market strategy for Honeypot’s expansion in Spain, collaborating with cross-functional teams for
seamless execution and building a team there from scratch.
Conducted direct outreach and lead generation to establish Honeypot’s presence in a new market, driving sales and onboarding strategic accounts.
Built and maintained strong relationships with key accounts, driving client satisfaction and retention.
Worked closely with product, sales and marketing teams, ensuring customers’ goals were understood and met with data- driven solutions.
Analyzed customer feedback and market data to refine onboarding processes and increase partner success rates. Organised community events to increase brand awareness and establish Honeypot’s presence in the Spanish market.

Built and led a high-performing team of 24 members, which exceeded objectives for 20+ months in a row.
Gathered and acted on customer feedback to refine product features, ensuring continuous improvement of user experience.
Monitored and optimized the talent user journey, implementing strategies that improved operational efficiency by 31%, directly impacting customer satisfaction.
Directed cross-functional initiatives, collaborating with Data, Product, Marketing, and Client teams to streamline processes and deliver impactful solutions.

Led a team responsible for improving the talent experience, ensuring effective customer engagement and satisfaction. Spearheaded hiring and onboarding processes for new team members, ensuring a seamless transition and integration. Implemented process improvements and capacity planning strategies to enhance team performance and productivity.