Experienced IT Support Specialist with over 7 years of experience in hardware, software, and network troubleshooting. With honesty and loyalty as my life values I am always ready to deliver the best that I can
• Created over 10 automation scripts in Python/Bash to streamline repetitive tasks
• Maintained System performance through daily reports, improvements, problem-solving and disaster recovery
• Collaborated on 5 technology-driven projects, including network restructuring, server upgrades
• Trained employees on cybersecurity policies and types of cyber-attacks
• Suggested and developed company's website using HTML, CSS and JavaScript
• Implemented responsive design principles to ensure optimal viewing experience across devices
• Mapped, Categorized, and Classified Medical / Laboratory Products, CRM for Web Advertising
• Resolved over 1,000 helpdesk tickets (remote, onsite, and phone) with a 100% success rate
• Provided customer service, technical (hardware and software) support of computers, servers and network devices
• Configured and installed over 100 systems, including software, drivers, and hardware
• Introduced a approach to identifying root causes, guiding users through resolution steps to solve problems
• Diagnosed and repaired issues across PCs, servers, and network devices, ensuring smooth operations
Created 2 web applications for college's intranet system
BS – System Administration
BASc - IT Management
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Fabiana Moreno Senior Fullstack & Frontend Engineer 
Allan Falcao Mid-level Software Engineer 
Jason Gundayao Senior Software Engineer && AI Engineer 
Tadeu Oliveira Senior Software Engineer 
Giuliano Testino Backend Software Engineer 
Williams Williams Senior Software Engineer | AI & Full Stack Engineer 
Fernando Luna Senior iOS Developer 
Ryota Oshima Blockchain & Full Stack Developer 