Dedicated customer service and sales professional with experience owning and managing e-commerce websites, driving online marketing, improving customer satisfaction, and handling accounting responsibilities. Proven ability to build client relationships, support sales growth, and manage operations across international markets.
Owned and managed an e-commerce website. Generated and updated content, planned and implemented website improvements, maintained online marketing, monitored KPIs, improved traffic and orders, and supported customer service across Latin American and Spanish-speaking markets.
Developed growth strategies, brand messaging, customer satisfaction practices, revenue and profit targets, and online marketing for the website. Supported market expansion through classified ads, live chat, and email.
Collaborated with sales teams, promoted products, delivered technical presentations, visited prospective buyers, and researched potential customers to support sales growth.
Prepared financial statements, maintained consolidation systems, created spreadsheet reports, reconciled accounts, prepared journal entries, and handled client accounting and tax preparation.
BBA, Accounting
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