Operations Administrator

● Oversee building operations for 3 sites, ensuring smooth functioning of systems like heating, lighting, and facilities, and
swiftly addressing repairs or upgrades to maintain a safe and productive environment.
● Direct and execute capital projects, such as HVAC upgrades and technology installations, collaborating with project
managers and contractors to ensure timely and successful completion.
● Facilitate onboarding and offboarding processes, developing comprehensive guides and procedures that streamline transitions
for staff, while also recruiting and hiring for select positions.
● Mentor and guide a team of 6-8 work-study students, improving Help Desk response times through hands-on training and the
development of an onboarding guide that increased efficiency in managing inquiries.
● Mediate communication between building occupants, facilities teams, and project managers, guaranteeing clear, consistent
information flow, which enables quicker resolutions and more cohesive project execution.
● Address frequent operational inquiries, creating a resource page on the college’s website that reduced in-person inquiries,
streamlining the management of facilities-related questions and improving efficiency.
● Partner with administrative staff and Department Chairs from multiple departments, engaging in bi-weekly meetings to assess
their operational hurdles, prioritize concerns, and implement strategic solutions to improve space and resource management.

● Coordinated facility operations, submitting and resolving maintenance requests quickly, which kept spaces running smoothly
and minimized disruptions to daily activities.
● Built strong, collaborative relationships with the facilities team, building occupants, and campus leadership, fostering clear
communication and promptly addressing issues to maintain a positive working environment.
● Supervised a team of 10-12 work-study students, improving team productivity through effective task delegation, scheduling,
and continuous coaching, while helping students develop valuable skills.
● Provided administrative support to the Assistant Dean of Administration and Finance, handling scheduling, project
coordination, and other tasks, allowing the Dean to focus on strategic priorities.
● Addressed and de-escalated complaints by working closely with managers and staff, diplomatically resolving issues and
creating a more harmonious environment.
● Served as the primary point of contact for facilities matters, resolving facility issues within an average of 48 hours, which led
to an improvement in campus responsiveness and maintenance efficiency.

● Managed logistics for programs, organizing client materials, feedback, and communications.
● Built and maintained strong relationships with clients and consultants, acting as the primary point of contact.
● Arranged and coordinated virtual training sessions via Zoom, troubleshooting technical issues and delivering smooth
execution, resulting in an engaging and professional experience for all participants.
● Handled travel arrangements for live programs, aligning accommodations, flights, and schedules with event timelines,
ensuring presenters and attendees arrived prepared and stress-free.
● Maintained and organized client records in SugarCRM.
● Delivered exceptional client satisfaction by addressing last-minute changes and challenges with flexibility and attention to
detail, ensuring programs remained on track and clients felt fully supported.

● Streamlined logistics and coordination for over 10 major events, including the Mother's Day Walk for Peace and AIDS Walk,
delivering smooth execution.
● Led the coordination of the annual Community Leaders Course for 20 participants, managing everything from recruitment to
facilitation, and creating a seamless experience that fostered meaningful leadership development.
● Co-facilitated the Summer Youth Internship Program, providing mentorship and logistical support to 32 interns, handling
everything from interviews to organizing logistics, ensuring each intern had a positive and structured experience.
● Designed and produced event materials, including invitations, flyers, and signage, enhancing visibility and professionalism,
which contributed to increased participant engagement.
● Provided key administrative support to the Senior Director, managing schedules, coordinating meetings, and ensuring all
operations ran smoothly behind the scenes, allowing the Senior Director to focus on strategic goals.