Team Lead - Virtual Assistant

Applying for a Project Manager/Operations role. 

With nearly 10 years of experience in client service and administrative support, I've honed my ability to adapt to diverse communication styles and cultural contexts. In my current role, I lead a team of 45 Virtual Assistants across the Philippines and Kenya, supporting 3-4 clients each. This cross-cultural collaboration, combined with my remote work experience, demonstrates my ability to build strong relationships, manage complex projects, and consistently exceed client expectations, all while ensuring accurate and timely task completion, analyzing performance data to identify areas for improvement and implement corrective actions, and optimizing team performance and drive operational efficiency.