Technology Consultant Arizona State University
As a Technology Consultant at ASU, I enhanced system reliability and minimized downtime through proactive maintenance and quality control methodologies like PDCA. I spearheaded technical troubleshooting and Root Cause Analysis, resulting in optimized service quality and improved access for over 5,000 students and faculty. By managing classroom equipment across 20+ classes daily, I elevated satisfaction rates by 30%. Additionally, I leveraged FMEA techniques to refine technical workflows, fostering continuous system improvement.