I am a client-centered professional with over 8 years of experience managing client needs, resolving issues, and improving operational efficiency. Throughout my career, I have developed expertise in CRM systems and digital tools that optimize workflows and strengthen client relationships. I am recognized for my calm problem-solving abilities, adaptability, and a service mindset that consistently boosts customer satisfaction and retention.
Currently, I work as a Ticketing Services Representative at Harris Theater for Music and Dance in Chicago, where I support patrons with ticketing, subscriptions, and account inquiries. I manage will-call operations, resolve seating issues, and coordinate with Front of House teams to ensure smooth client experiences. I also maintain accurate customer data and ticketing records, and prepare daily box-office financials with high accuracy.
Previously, I served as an Advertising Manager at Barks Publications, Inc., where I managed and executed email and digital advertising campaigns, boosting engagement and significantly increasing web traffic. I negotiated advertising contracts with major B2B clients such as Siemens and Toshiba, and improved client acquisition and retention through tailored campaign execution.
I also gained valuable experience as an Accounts Management Intern at Do312/DoStuff, where I generated performance reports, sales decks, and promotions to support partner campaigns. I coordinated collateral, campaign timelines, and branded deliverables to ensure accurate and timely execution.
I am committed to continuous professional development and recently completed a Creative Skills Academy for Marketers course at General Assembly, focusing on marketing strategy, creative AI tools, audience segmentation, channel planning, campaign execution, and data analysis. I gained hands-on experience with Adobe Illustrator, Photoshop, Firefly, and Express through portfolio-driven projects.
In addition to my professional work, I am actively involved in volunteer work as Secretary/Chair of Communications for the Garfield Park Advisory Council, where I manage meeting minutes, event coordination, and organizational communications, including digital content and design.
I hold a degree in Graphic Design from Columbia College Chicago, with a minor in Live & Performing Arts Management. I also participated in the International Student Buddy Program, providing peer support to incoming international students to help them integrate and foster community connections.
