Technical Product Manager

Product Ownership: Managed roadmap and strategy for Untappd, a global consumer app with 11.5M+ users, delivering features across app and web to enhance user engagement.
Untappd Shop: Defined, scoped, and launched an eCommerce solution for alcohol and merchandise sales across the US and Netherlands. Met deadlines and drove $550k+ in GMV through iterative releases and partner collaboration in 1 year.
Year in Beer Campaigns: Led three consecutive annual end-of-year campaigns part of $100k sponsorship contracts. Increased MAU by 7% and boosted paid subscription conversions by $50k ARR.
Anonymous User Functionality: Delivered anonymous user access to reduce onboarding friction, driving an additional 75k in total active users on the app.
CleverTap Integration: Enabled personalized marketing campaigns and in-app messaging through CleverTap, supporting segmentation, shop funnels, and campaign reporting, enabling the $550k GMV growth.
RevenueCat Integration: Migrated subscription management to RevenueCat, resolving 800+ subscription errors, reduced support tickets by 20%, and improved reporting for finance and stakeholders.
Community Relationship: Rebuilt trust with the 400+ moderator community by addressing key pain points through the delivery of 10 critical improvements within 6 months, enhancing moderator efficiency and overall app experience.
Operational Efficiency: Refined support processes, reducing developer time spent on triage to 10%, enabling focus on feature development, and improving response times for escalated tickets.
Team Leadership: Managed a cross-functional team of 4 developers and a product designer, driving bi-weekly sprint planning, prioritization, and UAT for new features.
Cross-Functional Collaboration: Partnered with stakeholders, execs, and third-party vendors to prioritize features, manage releases, and ensure alignment on strategic goals.

Product Ownership: Managed Prefix, a developer tool for code monitoring, delivering the distributed tracing feature to improve visibility of connections and dependencies in microservices architecture.
Reporting Enhancements: Defined, scoped, and launched 6 new enterprise reports with iterative filtering improvements, increasing report usability and customer satisfaction.
Cloud Monitoring Expansion: Led research and definition of cloud monitoring features, including Route 53 capabilities, enhancing product offerings for cloud-centric enterprise clients.
Content Strategy: Authored 5 technical articles on application monitoring for the company blog, driving user education and increasing site traffic.
Cross-Functional Collaboration: Partnered with sales and marketing for competitive analysis and product positioning of Prefix, resulting in clear value propositions for target markets.
PRD Development: Created detailed PRDs for major projects, collaborating with engineering to estimate effort, scope features, and deliver functional specifications.
UX Design: Designed wireframes and partnered with designers to implement UX improvements aligned with brand standards.
Agile Leadership: Worked with engineering leads to prioritize and allocate sprint tasks, ensuring timely delivery of high-impact features.
Documentation: Coordinated with technical writers to develop and update knowledge base articles for new features, improving customer support resources.

Stackify was a Kansas City based startup that offered the only SaaS monitoring solution that fully integrated Application Performance Management with Errors and Logs. Stackify was acquired by Netreo in April 2021.
Top Performer: Consistently achieved highest ticket resolution rates, meeting or exceeding SLA goals for troubleshooting and implementation.
Cross-Team Collaboration: Represented the Developer Enablement team in product meetings, disseminating feature updates, bug fixes, and issue monitoring strategies to the team.
Enterprise Onboarding: Assisted enterprise clients with seamless onboarding to Prefix and Retrace, resolving implementation issues across .NET, Java, Ruby, PHP, Node.js, and Python applications.
Technical Expertise: Instrumented and debugged application monitoring solutions, demoed functionality, and resolved 95%+ of implementation hurdles independently.
Issue Triage: Collaborated with developers to identify, prioritize, and resolve user-reported bugs, improving customer satisfaction and product reliability.

Collaborated on Client Solutions: Partnered with account directors, senior developers, and designers to gather requirements, scope, and implement custom solutions for enterprise Animal Health clients.
Enhanced Proprietary Tools: Debugged and improved internal tools by adding filters, buttons, and new views, improving user functionality.
Developed Customer Engagement Features: Implemented coupon and reward claiming functionality, increasing customer redemption rates by 10%.
Custom Branding Implementation: Built branded emails and continuing education courses for veterinarians, achieving 100% design fidelity with CSS and HTML.
Data Reporting: Automated and delivered SQL-generated weekly reports, ensuring timely insights for clients.