Director, Account Management

• Functioned as the primary point of contact and escalation point for three assigned accounts
representing over $300M in annual client revenue.
• Maintained key performance indicators to meet or exceed customer needs and increase client
satisfaction.
• Engaged with operations management to address operational issues resulting in new business
development representing revenue of over $10M.
• Responsible for commercial management, P&L oversight, integrating industry trends, the
deployment of new products and initiatives.

• Functioned as the primary point of contact and escalation point for two assigned accounts representing over $200M in annual client revenue.
• Responsible for building and maintaining client relationships and key performance indicators.
• Provided ongoing training to super-users to develop and implement 100+ compelling, user friendly, Power BI data stories, dashboards, and visualizations for customer accounts in the US, China, and Mexico for 20+ clients.
• Eliminated 100% of plastic from client kitting BOMs aligning with ESG compliance and client targets.

• Initiated and conducted financial and process analysis for 30+ business processes encompassing forward and reverse logistics, warehouse management, refurbishment, failure analysis and repair.
• Collaborated with a customer facing RFP pipeline response team to build data-driven presentations, documentation, and visualizations.
• Implemented solutions, onboarding three new clients meeting implementation timelines representing $10M in new business.
• Functioned as an in-house trusted advisor of product knowledge, responsible for devising inventive solutions that address supply chain obstacles, business requirements, and identified opportunities.
• Consulted and presented innovative solutions for improved business outcomes

• Successfully transitioned a significant segment of the accessories business to support regional footprint reductions.
• Exhibited strong leadership in coaching internal teams across multiple geographies. Managed supplier scorecards, KPIs and regular reporting of SLAs