Manager

• Monitors performance of assigned office and assesses adequacy of resources.
• Assesses new and current programs to determine their efficiency, effectiveness, and compliance with state, local and federal regulations.
• Implements processes and procedures to increase the efficiency of the GEHUB’s operational effectiveness.
• Ensures prompt submittals of Federal Income Withholding Orders and appropriate handling of cases through implementation of applicable steps in the Georgia Employer Hub workflow process.
• Plans, organizes and effectively manages and directs human resources, policies and processes within the Georgia Employer Hub.
• Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges social services employees.
• Coaches other supervisors and managers within DCSS with emotional intelligence development and effective team building.
• Responds to inquiries and resolves problems or complaints regarding the availability or quality of program services.
• Received Stellar Success Award FFY20, FY21 and FY22 for exemplary performance.

• Identified, developed and implemented strategic outreach and group education opportunities to facilitate accomplishments of program goals and obtain target enrollment numbers.
• Conducted workshops on financial literacy to youth transitioning out of foster care and DJJ custody
• Managed budgets and reported on programs and finances.
• Developed quality assurance policies and procedures
• Managed partnerships with key stakeholders such as DFCS, RBWO and community providers and documented meeting outcomes/key discussion points.
• Managed databases and designed data sets to drive program outcomes and reach KPIs.
• Established partnerships that strengthened and enhanced the department, programs and services; and accelerated positive outcomes for the community.