Business Analyst Accenture Inc.
- Responsible in testing tools for migration
- Updating process documents
- Provide training sessions to the Ops agents
- Location
- Philippines
- Desired salary
- Unspecified
- Work preference
- Full Time
- Experience level
- Not set
About
Professional summaryI have 12 years of experience in a BPO company as a Quality Analyst, Customer Support Analyst and Business Analyst (responsible in UAT testing). I like to continuously learn and enhance my professional skills.
Skills
7 capabilitiesExperience
Career historyGlobal Customer Support Analyst - Subject Matter Expert Accenture Inc.
- Responsible in answering queries and concerns from the customers which includes account and billing issues via chat and email
- Monthly invoicing of Levy request
- Responsible in refund processing and payment application
Quality Analyst / Clinical Analyst Accenture Inc.
- Evaluating processes, products and services to ensure that we meet the company's standards
- Analyzing and testing organizations product or services
- Perform data entry and research in various systems and tracking tools
Education
Learning historySTI College
Bachelor of Science in Computer Science
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