Customer Service Representative-order management

Order entry and management in IBS, also creating anticipated invoices/Credit notes
To use the Genesys program effectively- dealing with high expectations and a large volume of cases, both in English and
in Sapnish
Using ESKER, an AI based automatized order entry tool- process optimization ideas, implement new, useful features
It was a transition also, so I experienced both sides of the changes, complete all the trainings in Spanish and in English

Order enty, order amendments, Credit/Debit notes in SAP and also in Salesforce Maintain their product portfolio, prices and business data, inform them about delays, shortages, help them proactively
Prepare weekly reports
Participate in weekly calls in Spanish and English with the clients and stakeholders
Transition to Bogota-Train the new collegues to all the proccesses in Spanish, complete knowledge transfer

Eyelash stylist and make up
Building strong partnerships, managing the financial and marketing duties.
Building clientbase from scratch in several cities

Order management of fruits and vegetables from various countries of Europe Communication with partners and maintain
good relationship with them both in English and Spanish
Finding and tendering new potential suppliers
Preparing necessary documentation and E2E follow up during the import pocedure (EKAER)

Greeting our guests, , check in/check out in Opera, answer the phone calls, preparing the billing of the rooms, extra
consumption