Business Growth Strategist
About Me
Dynamic and results-driven business professional with 20+ years of diverse experience spanning retail, customer experience, workplace training, business development, logistics, and media relations. Proven track record of optimizing customer experiences, and driving sustainable profitability across multiple sectors.
Experienced in Service Design, driving strategic transformation by creating innovative, user-centered solutions that align business goals with customer needs to enhance efficiency and growth. Venturing into the potential of advanced AI combined with expert human insights to craft innovative, human-centered business solutions.
I have a full resume and portfolio available upon request.
Skills
SalesBusiness DevelopmentAccount ManagementConsultingB2BBusiness Strategy
Experience
• Partner with private business owners to build and support peer-to-peer Advisory Board services, facilitating leadership growth and strategic guidance.
• Leverage deep leadership expertise to enhance organizational resilience, adaptability, and competitive edge.
• Foster collaboration among industry leaders, promoting knowledge exchange and actionable solutions to complex business challenges.
• Represent Coraggio’s core philosophy of courageous leadership and innovation in facilitating monthly board meetings.
Developed and implemented new strategies, revitalizing sales for household removals, resulting in a 25% increase in sales figures.
● Collaborated with the logistics team to optimize weekly runs, boosting profits and improving staff retention rates by 30%.
● Enhanced sales through effective upselling of insurance policies, packing, and storage services.
● Provided expert advice on insurance options, managed quotes, and processed paperwork.
● Played a key role in recruitment efforts, including advertising, pre-screening inquiries, and forwarding
qualified resumes.
● Implemented an SMS system via CRM, increasing customer engagement by 50% and recommending
automation of follow-ups and booking confirmations for enhanced client interactions.
● Developed and implemented standardized sales procedures, leading to a 10% month-on-month growth since their implementation.
● Improved customer satisfaction scores by 20%, contributing to consistent 5-star Google ratings.
Education
Graduate Certificate Service Design
Portfolio not available.