Tiina Hamalis
Quality Assurance Analyst
About Me
Ensuring quality with precision -
Quality monitoring, LIO, chat, voice, email, translations, transcripts, gaming industry
Skills
SalesforceAnalytical SkillsData AnalysisCRMLeadershipTrainingTroubleshootingTechnical SupportCustomer SupportQuality AssuranceCoachingPerformance ManagementCritical ThinkingDetail OrientedGDPRTeachingKnowledge ManagementManagementResearch And AnalysisFast Learner
Education
Kuninkaantie High School
2002 - 2006 High school diploma
Experience
Quality Assurance Analyst @ Foundever
August 2021 - Present Monitoring / Mentoring areas of voice, chat and email
Customer support specialist @ Foundever
March 2021 - August 2021 Receptionist @ Sunwing Sandy Bay
March 2017 - November 2019 Receptionist A
Receptionist duties
Airport check in
Reservations
Receptionist @ Pavlinia Hotel Apts.
March 2012 - November 2016