Operations Manager

Operations:
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Developed and maintained detailed operational reports to track performance, cost efficiency, and productivity.
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Analysed key metrics such as order accuracy, pick and pack rates, and fulfilment speed to drive continuous improvement.
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Collaborated with finance teams to ensure accurate budgeting and cost control in warehouse operations.
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Managed supplier relationships to secure cost-effective and reliable packaging materials.
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Negotiated with logistics partners to optimize costs and service levels.
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Coordinated inbound and outbound shipments, ensuring timely deliveries.
Health & Safety:
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Ensured compliance with all health and safety regulations to create a safe working environment, maintaining accurate safety training records and compliance documentation.
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Managed warehouse infrastructure, ensuring all equipment and systems were well-maintained.
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Coordinated with contractors and service providers for facility upgrades and repairs.
Human Resources:
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Supervised recruitment, onboarding, and training of warehouse staff.
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Managed shift schedules and workforce planning to ensure operational coverage.
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Handled performance evaluations, disciplinary actions, and employee engagement initiatives.
Key achievements:
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Led a packaging deal optimization, reducing costs by 25% (£3,000 per month), improving supply chain efficiency and profitability.
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Negotiated and secured new courier partnerships, achieving an annual cost saving of £64,000 while enhancing delivery speed and reliability.
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Implemented a streamlined returns process, ensuring customer feedback within 24 hours and significantly improving customer satisfaction.

Ensured compliance with company and Civil Aviation Authority regulations, relevant legislation, and agreements. Secured required approvals, conducted departmental audits, and reported non-compliance issues.
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Assisted in planning and scheduling resources to align with department priorities. Communicated targets and goals, provided updates to management and the team, and identified training needs. Designed and delivered training programs and materials.
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Supervised a team by allocating tasks, providing direction, and motivating for high performance. Assessed individual performance, provided feedback, and supported vendor performance evaluations.

Ensured compliance with health and safety regulations by liaising with regulatory authorities, producing reports, and conducting site inspections.
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Managed warehouse operations by compiling, storing, and retrieving critical data and reports.
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Resolved operational challenges and made key decisions to optimize team performance, service levels, and productivity.
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Analysed data trends to drive efficiency improvements and enhance overall team performance.
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Oversaw time and attendance, conducted internal investigations, led absence review meetings, and enforced disciplinary policies.
Key achievements:
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Designed and implemented an optimized order dispatch system within Quality Street, significantly improving efficiency and operational workflow.
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Recognized as a role model for quality and performance, consistently achieving the highest productivity and accuracy rates over consecutive months.

Handled all check-in and check-out tasks, registered guests, and managed the collection of necessary and sensitive information.
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Completed Health and Safety reports, monitored stock levels, and placed orders to ensure operational efficiency.
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Identified operational challenges and implemented solutions, streamlining processes and enhancing overall efficiency.
Key Achievement:
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Led the setup of the first Novum Hotel in the UK, establishing operations from the ground up. Designed the layout for the café/bar, developed Standard Operating Procedures (SOPs), created essential reports, and compiled comprehensive handover files.