Dynamic and adaptable professional with 3 years of experience in the service field, seeking new challenges and opportunities in a different sector. Good coordination skills, a strong ability to listen, and a deep understanding of work requirements. Eager to learn and embrace new skills to achieve personal and professional growth.
- Answer incoming calls and online platform (Line OA/Facebook Messenger)
- Provide information about products
- Respond to inquiries, resolve issues, and offer appropriate solutions to customers
- Coordinate with relevant departments to resolve customer concerns
- Record customer interactions and issues in the company’s system
- Follow up and update customers on the status of their inquiries or requests
I have an experience as a Guest Service Agent Trainee, I assisted with guest check-ins and check-outs, handled guest inquiries and small requests, and coordinated with other departments, while also learning the hotel management system and improving my English skills through frequent interactions with international guests.
Bachelor of Business in Hotel and Tourism Management.
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