I am Lubelwana Zizipho Sylvia, a qualified Optical Dispenser from Cape Peninsula University of Technology with extensive experience in customer service, optical dispensing, and administrative roles. Over the years, I have worked in various capacities including virtual receptionist, optical lab technician, and sales representative, gaining valuable skills in client communication, appointment management, and sales targets.
My recent role as a Virtual Receptionist involved managing inbound and outbound patient queries, scheduling appointments, handling documentation, and troubleshooting customer issues via email. This position honed my ability to multitask and maintain clear communication with both patients and healthcare providers remotely.
I have also worked as an Optical Lab Technician and Optical Dispenser in different settings, where I performed lab work, customer service, and administrative duties. These roles required precision, attention to detail, and a strong understanding of optical products and insurance processes.
In sales roles, particularly in the Middle East, I was responsible for meeting daily and monthly sales targets by upselling and cross-selling optical products. I also managed insurance verification and prepared quotes, which enhanced my organizational and negotiation skills.
Throughout my career, I have demonstrated a commitment to serving underprivileged communities through give-back programs and have maintained a professional approach to customer service and administrative tasks. I am confident that my diverse experience and dedication make me a valuable asset in any optical or customer service-related role.
Dealing with patient queries over the phone (inbound/outbound calls), managing calendar booked appointments, sending and receiving necessary documents from patients, liaising with practice with daily tasks, emailing and troubleshooting via email for all unhappy customers.
Customer service, give back programmes to underprivileged communities, lab work and administration.
Customer service representative and handling day to day administration work, handling client queries via incoming calls and emails, verifying different insurances.
Sales representative responsible for daily sales targets, upselling and cross selling optical products, administration work including quotes and insurance.
Customer service, sales, administrative work, answering customer queries, handling incoming calls, managing office calendar.
Customer service, blocking lenses, marking uncut lenses, cutting lenses, fitting into frames and dispensing to patients.
Helping patients with frame selection, taking pupil centre measurements, adjusting and repairing spectacles, discussing lens options, invoicing.
Qualified Optical Dispenser
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