Customer Service Representative
- Location
- United States
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Relocation
- No
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Customer Success
About Me
I have worked for seven years in various fields of customer service from retail to food and to remote support. I am driven and passionate about assisting others and always strive for the best support while surpassing metric standards. I always strive for growth either professionally or in my personal life and am up for any challenge that may present itself.
Skills
SalesforceCustomer ServiceMicrosoft OfficeCustomer SuccessTeam LeadershipMicrosoft ExcelCustomer SupportCritical ThinkingGoogle SheetsMicrosoft WordData EntryClient ManagementMicrosoft PowerPointMicrosoft TeamsGoogle DocsAppointment SettingGoogleCreative ThinkingCustomer ResearchTypingGoogle SlidesCustomer CarePhone Support
Experience
- Process 40-80 daily customer interactions via multiple channels, managing sensitive data through SalesForce while ensuring HIPAA compliance and
resolving technical issues
-Mentor new team members on company protocols and customer service best practices while maintaining high-quality documentation standards
-Conduct thorough research for claims validation, implementing systematic approaches to resolve complex customer account inquiries
-Drive customer satisfaction through proactive outbound communication and comprehensive account assistance across multiple service channels
-Foster positive customer relationships while coordinating with cross-functional teams to address technical difficulties and resolve account
discrepancies
Education
High school
Portfolio not available.