Customer service representative Rite Aid
- Process 40-80 daily customer interactions via multiple channels, managing sensitive data through SalesForce while ensuring HIPAA compliance and
resolving technical issues
-Mentor new team members on company protocols and customer service best practices while maintaining high-quality documentation standards
-Conduct thorough research for claims validation, implementing systematic approaches to resolve complex customer account inquiries
-Drive customer satisfaction through proactive outbound communication and comprehensive account assistance across multiple service channels
-Foster positive customer relationships while coordinating with cross-functional teams to address technical difficulties and resolve account
discrepancies