Customer Service Agent

Assisted players with payment inquiries, account-related issues and general customer concerns via email and live chat.
Adapted to different cultural and regulatory environments to deliver seamless customer support in multiple regions.
Collaborated with cross-functional teams to improve service quality and enhance the player experience.

Provided services for Hitme Bet, a gaming company that, unfortunately, ceased operations in Brazil due to high operational tax burdens. As a result, my service contract was discontinued.
Provided high-quality support to players in the gaming industry, assisting with payment inquiries, account access issues and general questions.
Resolved customer issues efficiently via email and live chat, ensuring a positive player experience.
Maintained accurate records of player interactions to ensure consistent service and knowledge sharing within the team.

Chat support of game users.
Troubleshooting access to game and with payment.
Worked to address all customer concerns.
Customer interaction on Zendesk platform.

Greeted customers with enthusiasm and a delightful and helpful attitude.
Provided guests and potential guests with up-to-date information about hotel and promotional offerings.
Responded to guest complaints in a professional and effective way.
Provided superiors with work logs, demonstrating accountability.
Built sustainable relationship and trust with customer accounts using open and interactive communication.
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Maintained up to date knowledge of products and services.
Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
Answered all questions regarding products and promotions.
Utilized automated systems to log and retrieve call information.
Aimed to keep customers satisfied and returning to Americanas and Submarino.