Customer Success Representative

- Led the SHEINX Global Designer and IP Collaboration Projects, achieving an on-time product launch rate of over 95%.
- Provided timely and effective email support to designers and brand partners, resolving inquiries and improving response efficiency by 30%.
- Simultaneously supervised 15+ global IP projects, balancing competing priorities and preparing comprehensive project documentation to support executive decision-making. - Managed a high volume of customer requests, ensuring a 95%+ satisfaction rate through clear communication and issue resolution.
- Worked cross-functionally with product and marketing teams to enhance the customer experience.

- Oversaw end-to-end apparel production processes, ensuring 97%+ on-time delivery while maintaining consistent product quality and adherence to client specifications.
- Facilitated seamless cross-border communication between domestic and international factories, improving production transparency and accelerating project timelines.
- Strengthened client relationships by aligning production updates with business goals, resulting in a 25% year-over-year revenue increase through effective stakeholder management and business development strategies.
- Led supply chain optimization initiatives, improving vendor coordination and reducing production cycle times by 15%, enhancing operational efficiency and cost control.