Application Support

With over 10 years of experience in the IT field, I currently manage the Level 2 support team for an IAM tool, ensuring effective issue resolution and continuous improvement. I collaborate closely with developers and managers to oversee implementations from development to production, managing the deployment cycle.

I began my career as a Help Desk Technician and have since advanced to work with technologies such as SAP, Active Directory, IAM tools, Linux and Windows Server and Networking . I am dedicated and hardworking, consistently striving to deliver quality results and adapt to new challenges.