I'm an administrative assistant with some experience in administrative and support roles. I have helped with vacation management, created instructional materials, and handled customer service, demonstrating strong organizational and communication skills. I hold a degree in Accounting and Business Administration and a certification in Teaching English and Spanish as Foreign Languages. Currently, I am expanding my knowledge with a Marketing and E-Commerce course from Google via Coursera, which will allow me to bring a strategic and digital perspective to my work. I am a proactive, organized individual with the ability to work both in a team and independently.
• Management of vacation and personal leave days for employees across various projects
• Creation of tutorials and instructional materials for employees
• Preparation of required materials, as well as creation and distribution of onboarding documents for new hires
• Handling and responding to inquiries via phone, email, and other telematic channels
• Document filing and organization in SharePoint
• Claims management: observed the process from opening to closing claims
• Production analysis: participated in property identification and budget preparation
• Customer service: learned to manage inquiries and resolve issues, without direct contact with clients
• Responsible for all the Arts & Crafts activities, including monitoring and assisting the children while they worked, and supplying all the working materials
• Ensure students are taken care of, lead them to their daily activities, and confirm students have all their belongings
• Prepared all teaching materials and coursework based on syllabus set out by the coordinator of the school’s English department
• Helped students review concepts, vocabulary, grammar, and pronunciation outside formal classroom setting
• Devised and implemented techniques to review and introduce new vocabulary to the students using music, games, and videos
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Google Digital Marketing & E-commerce Professional Certificate
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- Accounting and Business Administration Professional Training Degree with a specialism in Tax and HR
Professional degree specialized in accounting, business administration and HR
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- English & Spanish as foreign language teaching degree (TEFL & ELE)
Coursework includes preparing and delivering one-to-one and group lessons to students from levels A2 through C1 in both languages
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- Double Degree in Early Years and Primary Education with a concentration in English Language
Includes internships every year and Erasmus in Helsinki (Adult Education).
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- High School
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