COO, SVP Operations

Led post-COVID stabilization and transformation (80+ employee tourism SaaS), overseeing People & Culture, Finance & Compliance, IT & Sales Operations, and Business Intelligence
Held full P&L responsibility, executed financial strategies for long-term sustainability, and grew revenue to €8M
Spearheaded operational efficiency improvements resulting in a 65% revenue increase over four years while reducing headcount
Implemented HR initiatives (career paths, compensation reviews, remote work, enhanced PTO) achieving a 50% attrition reduction
Oversaw migration to scalable infrastructure, increasing work output by 33%
Improved goal attainment by 18% through team-based OKRs and new project management software
Steered business stabilization during economic shifts, ensuring operational continuity and improving invoice cash-in to 98%

Led international expansion, managing outreach, customer growth, and global operations
Managed a €2.5M operating budget (€1.5M payroll), ensuring effective resource allocation
Built and led cross-functional teams (8 direct reports, 50+ total), fostering productivity and global alignment
Drove EMEA revenue growth from €1.2M to €8M
Spearheaded international expansion, ensuring operational scaling and cultural adaptation
Developed financial models and operational processes enhancing supply chain and customer service
Established data-driven frameworks improving cost efficiency and forecasting

Awarded development incentive to transition to Engineering
Collaborated with senior business leaders to gather and elicit project requirements, ensuring alignment with business goals
Partnered with developers to architect and develop optimal technical solutions, contributing to efficient project execution
Mentored developers, building a high-performing team of 7
Designed and developed a modern marketplace and search UI and backend (Rails 3), enhancing the customer experience for millions of designs

Played a pivotal role as one of the first employees in this fabric e-commerce start-up, overseeing Factory Operations and establishing key operational processes
Managed the project for the renovation of a 1850 m2 office and manufacturing space and the relocation of 40 employees from a 930 m2 space, minimizing disruption to operations