Account Manager

I help high-risk industry teams in FinTech and iGaming turn messy customer operations into scalable systems that actually work. Based in Tbilisi, Georgia, I’ve spent the last 5+ years improving CX, building CRM workflows, and managing high-value accounts for B2B and B2C brands across global markets.

I focus on clear systems, practical results, and avoiding the fluff. I've built AI-powered support tools, launched 100+ help center articles, and increased partner revenue through better account management. I'm hands-on, data-driven, and not a fan of doing things just to look busy.

🛠️ What I Can Help With:

✅ CRM flows that boost retention and reduce noise
✅ Support systems that are actually helpful (not just box-checking)
✅ Account strategies built around long-term value and real relationships
✅ Making CX, marketing, and product teams pull in the same direction
✅ Onboarding and lifecycle flows that are smooth and compliant (KYC/AML)

I work best in teams that value ownership, clear goals, and honest feedback. If you're trying to upgrade your CX, streamline ops, or just need someone who "gets it" and gets it done—let’s connect. 🚀