customer service representative

With years of experience as a Customer Service Representative, I specialize in providing bilingual (English and Mandarin) support across multiple channels, including WeChat, SMS, live chat, and email. My contributions focus on resolving technical issues step-by-step until fixed. These efforts consistently earned a perfect 5/5 customer satisfaction rating while supporting the organization's growth goals.

Previously, I contributed years as a Research and Development Test Engineer at a Telecommunication firm.

My mission is to combine technical expertise and customer-first values to deliver exceptional customer service and support.