Retail Sales Associate Batteries Plus Bulbs
- Repaired 50+ mobile devices and performed 1,000+ key fob repairs, battery installs, and rebuilds
- Advised customers on device and electrical needs; Managed POS; Helped train two new hires
John Ellis
IT Help Desk, Junior Technical Support, SaaS Support Specialist
Actively looking · Member since 4 May 2025- Location
- United States
- Desired salary
- from 22 USD/hourly
- Work preference
- Full Time
- Experience level
- Not set
About
Professional summaryJunior Tech & SaaS Support Specialist with certifications in CompTIA A+ and Network+ and hands-on experience in device repair, customer support, and troubleshooting across Windows, Mac, Linux, and mobile platforms. Skilled in remote/on-site support and technical issue resolution. Strong foundation in networking and programming with a 4.0 GPA in tech coursework. Eager to support growing teams, enhance user satisfaction, and work with SaaS tools like Salesforce, Jira, Freshdesk, & Zendesk.
Skills
18 capabilitiesExperience
Career historyContractor Perfect Shine
- Traveled solo to provide window-cleaning services for 15+ local businesses monthly
- Managed scheduling, logistics, and outreach, keeping strong client relationships
- Demonstrated time management, effective communication, and self-accountability
Front Desk Associate Econolodge Inn and Suites
- Managed front desk, maintenance requests, and POS transactions on day/night shifts
- Resolved lodging issues and provided customer satisfaction in a high-turnover environment
Freelance Tech Repair Jobs Independent
- Fixed PCs, laptops, and mobile devices for friends and family (hardware and software)
- Practiced cable runs and termination, as well as crimping and punch-down of connectors
- Rebuilt PCs and rewired and fixed electrical issues for personal projects
Education
Learning historyShelton State Community College
A.A.S. in Programming and App Development
- GPA: 4.0 in tech courses, Dean’s List eligible, Phi Theta Kappa Honors
Shelton State Community College
A.S. in Science
- GPA: 3.6 overall, High School AP English - exempted from college English, Phi Theta Kappa Honors
Tuscaloosa County High School
GED
- Graduated with Academic Endorsements with High Honors
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