I am a highly organized and proactive Account Manager with more than 8 years of experience in B2B client relationships, retention, and digital operations across international, remote-first environments.
I have managed large account portfolios, including 50+ accounts, and I focus on building strong client relationships, improving satisfaction, and supporting long-term revenue growth.
My background includes client onboarding, performance reviews, cross-functional coordination, workflow standardization, and operational problem-solving. I enjoy turning strategic goals into clear, organized execution plans.
I have worked across telecommunications, retail, e-commerce, and client operations, and I am comfortable collaborating with engineering, sales, and leadership teams to deliver results.
I am currently based in Seville, Spain, and I am open to remote or hybrid opportunities. I am also fully authorized to work in the EU and have freelance/autónomo permission in Spain.
I am fluent in English, native in Filipino, and actively improving my Spanish. I am looking for roles where I can contribute through account management, client success, operations, and retention-focused work.
Managed 100+ weekly client and customer interactions using Zendesk and Shopify, maintained a 95% satisfaction rate, optimized order modification, tracking, and refund workflows, and delivered proactive recommendations to leadership.
Managed a portfolio of 50+ accounts, drove a 249.95% YoY revenue increase, led client onboarding and technical product rollouts, coordinated with engineering teams, and maintained a 0.07% churn rate.
Supervised 20+ daily B2B/B2C interactions, designed SOPs, improved inquiry response times, aligned resource planning with delivery schedules, and delivered KPI-aligned training programs.
Coordinated localized marketing campaigns, increased traffic by 20%, improved repeat client engagement by 25%, and streamlined transaction workflows and tracking logs to reduce operational wait times.
Bachelor of Business Administration, Marketing Management
Undergraduate degree focused on marketing management.
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