Implementation Manager
About Me
Dynamic leader with 10+ years of experience as an Implementation Technician/Manager
Versatile, results-driven professional who specializes in leveraging technology to streamline processes, utilizing creative solutions to enhance the customer experience, and collaborating with cross-functional teams.
Skills
Communication SkillsCommunicationCollaborationMicrosoft OfficeTroubleshootingCustomer SupportCritical ThinkingOnboardingClient ManagementGoogle WorkspaceCanvaB2BAdobeAdobe PhotoshopCRM ManagementBootstrapHTML CSS
Experience
- Manage company CRM software which includes customer support, bug and quality control testing, and updating customer records
- Oversee company’s online presence through website updates, generating relevant blog articles, and customizing email campaigns
- Enhance new customer experience through data collection and analysis in order to visualize customer needs and pain points
- Collaborate with cross-functional teams to develop, test, and execute unique customer branding requests
- Schedule and facilitate product meetings between customers and our Product Support team
- Streamlined outdated aspects of the DealerApp Vantage app decreasing the development team’s workrate by 10%
- Maintained the DealerApp Vantage apps including inventory data feeds and updating certifications required to preserve the apps’ functionality
- Implemented more efficient data collection practices which streamlined the customer onboarding process
- Tracked customer membership status through Apple’s Developer Program, ensuring all necessary information is up-to-date
Education
Bachelor of the Arts
Graduated Cum Laude in Art, minored in Business Management. Participant/Assistant-Curator of two art shows in 2007. Overseas Studies Program: 1 semester in Florence, Italy at the Scuola Lorenze de'Medici, focus on Art History. Received NJ Stars scholarship.
Associates of Fine Arts
Portfolio not available.