Implementation Manager

- Manage company CRM software which includes customer support, bug and quality control testing, and updating customer records

- Oversee company’s online presence through website updates, generating relevant blog articles, and customizing email campaigns

- Enhance new customer experience through data collection and analysis in order to visualize customer needs and pain points

- Collaborate with cross-functional teams to develop, test, and execute unique customer branding requests

- Schedule and facilitate product meetings between customers and our Product Support team

- Streamlined outdated aspects of the DealerApp Vantage app decreasing the development team’s workrate by 10%

- Maintained the DealerApp Vantage apps including inventory data feeds and updating certifications required to preserve the apps’ functionality

- Implemented more efficient data collection practices which streamlined the customer onboarding process

- Tracked customer membership status through Apple’s Developer Program, ensuring all necessary information is up-to-date

Graduated Cum Laude in Art, minored in Business Management. Participant/Assistant-Curator of two art shows in 2007. Overseas Studies Program: 1 semester in Florence, Italy at the Scuola Lorenze de'Medici, focus on Art History. Received NJ Stars scholarship.