I am a customer-focused Universal Banking professional with more than 2 years of experience in financial services and customer operations.

I have worked in environments supporting Citi Bank and Vodacom, where I handled account servicing, query resolution, fraud awareness, and compliance-driven processes with a strong focus on accuracy.

My experience includes processing and verifying banking transactions, identifying suspicious activity, and supporting customers through phone-based service channels while maintaining high service standards.

I am comfortable working with tools such as Siebel, FAAT, Microsoft Excel, AVAYA Agent Assist Tool, and other banking support systems to update records and ensure data integrity.

I am known for building client trust, working well under pressure, and contributing to customer satisfaction and retention goals.

I am available immediately, including weekends, and I am seeking an opportunity where I can use my banking operations and customer service background to provide seamless in-branch and telephonic support.

Notice Period: Immediate