I am a customer-focused Universal Banking professional with more than 2 years of experience in financial services and customer operations.
I have worked in environments supporting Citi Bank and Vodacom, where I handled account servicing, query resolution, fraud awareness, and compliance-driven processes with a strong focus on accuracy.
My experience includes processing and verifying banking transactions, identifying suspicious activity, and supporting customers through phone-based service channels while maintaining high service standards.
I am comfortable working with tools such as Siebel, FAAT, Microsoft Excel, AVAYA Agent Assist Tool, and other banking support systems to update records and ensure data integrity.
I am known for building client trust, working well under pressure, and contributing to customer satisfaction and retention goals.
I am available immediately, including weekends, and I am seeking an opportunity where I can use my banking operations and customer service background to provide seamless in-branch and telephonic support.
Processed and verified customer banking transactions with 99% accuracy while adhering to compliance and KYC procedures. Identified and flagged suspicious activity to support fraud prevention efforts. Resolved customer queries regarding accounts, cards, and transactions via phone. Used Sawgrass, AVAYA Agent and FAAT to update client records and maintain data integrity.
Handled 50+ customer calls daily, resolving account, billing, and service queries with empathy and professionalism. Educated customers on products and services to support retention and satisfaction targets. Recognized as Employee of the Month for performance and customer feedback.
NQF5, Film and Television Production
Completed NQF5 studies in Film and Television Production.
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