I am a dynamic IT professional with over 20 years of experience specializing in bid management, tender management, presales coordination, partner alliance management, solution management, and proposal writing. Throughout my career, I have developed expertise in supplier and partner coordination, deal registration, incentive management, and IT service delivery. I hold an ITIL v3 certification and possess a strong technical foundation in service desk operations, application engineering, and various enterprise technologies including Active Directory, SAP, Oracle databases, Unix environments, Lotus Notes, Salesforce, and Azure.
I have a proven ability to coordinate cross-functional teams, drive process improvements, and deliver high-quality proposals and customer support. My experience spans managing bid and tender processes, leading proposal writing efforts, and handling translations for documentation. I am skilled in managing partner incentives, rebates, and deal registrations, ensuring smooth partner contracting and follow-up.
My technical background includes extensive work in service desk support, incident management, software troubleshooting, and application maintenance. I have supported complex environments involving HP OpenView, Remedy, SQL scripting, and Unix services. I am comfortable working in multilingual environments and have excellent communication and problem-solving skills.
I am fluent in English, French, Dutch, and German, which has enabled me to effectively manage translations and communicate across diverse teams and stakeholders. I am committed to continuous learning and professional development, as evidenced by my ITIL v3 certification and recent HPE Sales certification.
I am passionate about leveraging my technical and managerial skills to contribute to organizational success by improving bid and tender processes, enhancing partner relationships, and delivering innovative IT solutions. I thrive in collaborative environments where I can apply my expertise to solve complex challenges and drive business growth.
Manage bid and tender processes including tender management and introduction coordination. Lead proposal writing, documentation coordination, and content structuring. Handle translations for bid and tender documentation.
Served as Single Point of Contact (SPOC) for all Alliance BNN with presales teams. Managed partner incentives, rebates, discounts, and deal registrations with suppliers and partners. Structured, updated, and maintained content on Alliance SharePoint sites. Ensured partner contracting continuity and follow-up.
Directed bid management, solution management, and proposal writing for technical services. Coordinated presales architects, engineers, and cross-functional teams. Handled supplier quoting, ordering, and translations for proposals.
Led bid management, solution management, and financial engineering. Authored and coordinated technical and commercial proposals.
Delivered service desk support for multiple clients including Active Directory, SAP, and Lotus Notes account management. Managed file and folder permissions on file servers. Tracked and resolved incidents using HP OpenView and Remedy. Troubleshot MS Office, Windows, Lotus Notes, Outlook, and VPN solutions. Supported software installations for users without admin rights.
Provided support for BSCS central billing application for cellphone network ISP, including Oracle databases and Unix environments. Maintained Netone (Oracle Forms), Metrica (Unix), and Cashpoint (SAP/Oracle integrated) applications with SQL scripts and data consistency. Managed Unix services, dataflow, third-party integrations, and new feature testing. Developed and maintained support and maintenance procedures.
Led first-line project management and IT solution implementation. Troubleshot telecom, LAN/WAN, hardware, and configuration issues. Managed ADSL/ISDN accounts and supplier relations. Wrote and updated user procedures, security procedures, and ensured IT standards compliance.
Managed accounts in NT, Novell, Active Directory, SAP R3, and Exchange. Tracked incidents and problems using Remedy v.5. Troubleshot MS Office, Windows, Outlook, VPN, and in-house applications. Wrote and updated support procedures (shift work including nights/weekends).
Provided 1st and 2nd line support for Carrefour Project. Managed accounts in NT, Novell, AS400, Unix, and SAP R3. Handled incident tracking and problem management using Remedy v.5. Troubleshot MS Office, Windows, Lotus Notes, and in-house applications.
Supervised helpdesk team and managed operators. Handled NT account management, incident tracking, and problem management using Remedy. Troubleshot MS Office, Windows 2000, Lotus Notes, SAP R3, and company intranet.
Supervised helpdesk operations and team. Managed NT accounts, incident tracking, and problem management using Remedy. Troubleshot MS Office, Windows 2000, Lotus Notes, and migration issues.
Managed problems using Vantive. Troubleshot MS Office, Windows NT, Outlook, NT accounts, Secur ID, Exchange, and AS400.
Handled problem management using Vantive. Troubleshot MS Office, Windows 95/98/NT, TCP/IP, Lotus cc:Mail, and connectivity issues.
Managed problems using Remedy (CPMT). Troubleshot MS Office, Windows 95/NT, networking, and Reflection4.
Handled first-line German and Dutch calls and operator scheduling. Managed IBM Lotus Notes database for troubleshooting.
Performed all business translations across English, French, Dutch, and German. Provided in-house IT support for Windows 95, Windows NT Workstation 4.0, and MS Office.
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