Operations & Admin Coordinator
About Me
Versatile and resourceful operations and admin support professional with over 15 years of experience streamlining workflows, optimizing backend systems, and quietly making things run smoother.
Specializes in internal coordination, digital QA, and document control for B2B, e-commerce, and hospitality brands. Adept with tools like Shopify, Klaviyo, Trello, and Google Workspace.
Known for staying organized under pressure, asking smart questions, and building clean, trackable systems that help teams focus.
Currently seeking remote roles in admin coordination, digital operations, or documentation support.
Skills
Communication SkillsProject ManagementProblem SolvingBusiness DevelopmentTechnical SupportDigital MarketingClient Relationship ManagementContent CreationStrategic ThinkingDetail OrientedData EntryGoogle SuiteSlackGraphic DesignCanvaHRPublic SpeakingBusiness AdministrationPhone SupportPhotographyResearch And AnalysisFast Learner
Education
Professional Certificate in Entrepreneurship
BS - Computer Science
Associate - General Studies
Google Certificate - Data Analytics
Google Certificate - Cybersecurity
Experience
Administrative & Operational Coordination
-Managed backend operations for e-commerce shops, including product uploads, order workflows, returns, and customer coordination.
-Streamlined file systems, team processes, and internal documentation to improve clarity and reduce confusion for small business teams.
-Created and maintained SOPs for client onboarding, internal task routing, and digital project tracking.
-Assisted with HR tasks like onboarding documentation, resume screening, and internal communications.
Digital & Marketing Support
-Supported basic website edits and page builds in WordPress, Shopify, Amazon, and various other platforms.
-Scheduled and updated email flows in Klaviyo; managed product updates, inventory syncing, and tagging in Shopify and Amazon.
-Provided design support using Canva for product listings, banners, and internal templates.
-Created video and photographic content for social media, marketing, advertising, and materials.
-Contributed to content editing and copywriting for web, email, and print collateral.
Client Services & Project Support
-Provided white-label virtual assistant services for agency clients, handling research, inbox management, scheduling, and backend logistics.
-Helped hospitality clients (campgrounds, RV parks) manage reservation systems, troubleshoot bookings, and process payments using platforms like CampSpot.
-Coordinated small projects and client deliverables in Trello, Asana, and Slack across remote teams.