- Location
- Portugal
- Desired salary
- from 20 USD/hourly
- Work preference
- Full Time, Contract, Temporary
- Experience level
- Not set
About
Professional summaryCustomer Support Specialist with 5+ years of experience in SaaS and fintech, serving as a point of contact for clients seeking technical assistance across chat, email, and phone. Skilled in troubleshooting complex issues,documenting incident resolutions, and maintaining a high-volume workflow, resolving 280+ monthlytickets in Zendesk while keeping CSAT at 98%. Strong communicator and proactive problem-solver with a collaborative approach and a customer-focused mindset.
Skills
16 capabilitiesExperience
Career historyCustomer Support AZA Finance
Customer Support AXA Mansard Insurance
Education
Learning historyUniversity of Algarve
Master's Degree
Ahmadu Bello University, Zaria
Bachelor's Degree
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.