Training and Examination Manager Herzog Transit Services, Inc
· Led site-wide LMS rollout in 2023, improving training accessibility to drive completion rates of enterprise-issued refresher training to 100%.
· As one of two enterprise-wide licensed content creator administrators, authored and deployed 10+ SCORM e-training modules through Articulate360 used at both site and enterprise levels.
· Developed and published multiple physical training resources to support employee field work, leadership skill-building, and career advancement opportunities.
· Developed database of employee and subcontractor training, streamlining and centralizing oversight for all managers and enhancing compliance with federal regulations.
· Leveraged multiple SMEs to revise various training processes.
· Maintained key cross-functional relationships to ensure training alignment with compliance requirements and operational goals.
· Advised department heads and client stakeholders on training strategies, performance gaps, and compliance solutions to monitor trends, enhance operational efficiency and employee performance.
· Developed new curricula for employees of multiple crafts to meet client requirements, maintain compliance, and improve employee competencies.
· Evaluated onsite operational testing data on a monthly, quarterly, and annual basis to ensure compliance with federal requirements and identify improvement for operational outcomes.
· Analyzed training data and metrics to identify performance gaps and developed strategies to improve employee competencies and training outcomes.
· Liaised with third parties as needed to fulfill on-site training requirements.
· Drove all departments to meet federally required annual and triennial training goals, including enterprise-wide compliance requirements.
· Facilitated communications and outreach to local technical colleges, helping increase on-site mechanical employee workforce by 56% within two years.
· Collaborated with craft employees and managers to develop and refine training modules; aided in the development and implementation of a new Qualified Mechanical Person on-site training program in Q2 2024 to certify trainees with a 40% reduction in expected training time.