Security Manager

 Optimized operations of the Control Centre by implementing OPEX strategies, resulting in a 15% reduction in operational costs and improved response times.
 Reduced the Control Centre’s queue wait times from 2 over minutes per call to below 20 seconds.
 Improved the Control Centre’s abandoned call rate from over 6% to 1%.
 Formulated and implemented an extensive five-year strategy for WCCC aimed at fostering innovation and maintaining enhancements in performance.
 Applied CAPM-based project management methodologies to drive process improvement initiatives and long-term strategy execution, resulting in measurable operational efficiency gains.
 Developed and executed extensive professional development and performance management strategies for a team of 35, promoting a healthy, engaged, and high-achieving workforce.
 Fostered strong relationships with Branch and Regional Leaders, as well as National Coordination, enhancing trust in the WCCC's capability to deliver consistent and measurable results
 Oversees financial planning and budgeting for the business unit, ensuring alignment with organizational goals and fiscal responsibility

 Designed and implemented ongoing loss prevention, safety, and shrinkage awareness programs for associates and management, promoting a culture of accountability and risk mitigation
 Rolled out an auditing program which identified operational errors of the production teams. These exceptions were captured prior to the freight leaving the distribution centre, which ensured a reduction of defects/errors reporting to stores. Overall efficiency of operations improved by 18% as a result of the audits.
 Provided Loss Prevention leadership, direction, communication, and support within the distribution centre.
 Assigned/scheduled Security Guards and Loss Prevention Coordinators their daily areas of responsibility.
 Led a variety of investigations and maintained confidentiality with the dissemination of information.

 Detected and investigated reported thefts or frauds, interviewed witnesses and victims of thefts, frauds, or workplace violence.
 Generated and led 80% of the department’s theft cases.
 Led a continuous improvement initiative in the Damages department which resulted in a 35% yearly reduction in shrink in this area.
 Managed security subcontractors, overseeing guard services, electronic security systems, and access control implementations to ensure compliance and operational excellence.
 Acted as a point of contact for various divisions, including LPAC concerning strengthening LP Tenet implementations, and Glamazon YYC1 concerning advancing equity, diversity, and inclusion.

 Supervised, coached and mentored a team of 32 associates.
 Set up the daily production schedule, assigned work tasks for the team depending on shift objectives, while maintaining accurate records such as time and attendance, productivity, and quality records daily.
 Initiated and led a Level of Service continuous improvement project for our department which resulted in a process change that reduced the overall old date picks by 25%.
 Implemented corporate policies and communicated effectively with other departments to ensure organizational objectives were met.
 Maintained daily productivity reports for management, track and report key performance indicators (KPIs) to assist management in making decisions.

 Oversaw all aspects of the company's operations, such as scheduling, project management, research, employee hiring, training, and maintaining the business' integrity, confidentiality, and security.
 Led the planning and evaluation of risks associated with Lenel and Nicevision-based technical security solutions for the Operations Center.
 Maintained and updated information security policies, standards, and guidelines, and carried out continuous business improvement initiatives.
 Provided regular updates to senior business leaders concerning the status of the security and quality assurance program, and prepared and presented data in a meaningful format for stakeholder consumption.
 Established and maintained strong relationships with representatives from external law enforcement agencies, the RCMP, and Protective Services managers and staff.