Support Egnineer
About Me
I have a very strong background and experience with customer facing roles. I'm very passionate on my role and providing excellent support experiences. I have deep technical knowledge that will help me to overcome different challenges and been able to translate this to easy concepts that anyone can understand.
Skills
Communication SkillsCustomer ServiceCRMAccount ManagementCustomer SuccessLinuxTechnical SupportCustomer SupportClient Relationship ManagementCritical ThinkingDetail OrientedConflict ResolutionITSelf motivatedComputer LiteracyHelp Desk
Education
No education data available.
Experience
A Windows Performance Engineer specializes in diagnosing and resolving system performance issues across Windows environments. They leverage deep technical expertise to optimize system behavior, analyze logs, and collaborate with development and support teams to ensure smooth and efficient user experiences.
Maintained and monitored cluster nodes, deployed Windows servers, and ensured optimal machine performance between servers.
Provided remote desktop troubleshooting, proprietary software maintenance, and basic database administration.
Offered premium technical support for Alienware gaming computers, including hardware and software troubleshooting.