Senior Product Manager

2025 Product Strategy: Spearheaded user discovery to apply user-centered principles and define data-driven growth strategies.
- Led product validation from scratch, launched MVP, and secured first paying customers through iterative user feedback.
- Reduced clinical documentation time by 30% through AI-powered features, enhancing efficiency for healthcare professionals.

Product Leadership: Secured global recognition as the best AI solution for hospitality by Hotel Tech Awards for 5 years (2020–24).
- Led product team restructuring, boosting employee NPS by 30% and reducing new feature time-to-market by 40+ days.
- Coached a new AI Product Manager on applying essential product principles and agile methodologies to drive successful delivery.
- Designed and launched user beta tester program with 50+ clients, enhancing feedback loops and driving continuous innovation.

Product Scale: Expanded to 4,000+ B2B clients across 30+ languages and 5 continents, including Hollywood Hotel and Hard Rock NY.
- Launched Reservation Manager app and analytics dashboards to track KPIs, boosting user satisfaction by 35%, and NPS by 60+.
- Optimized chatbot framework with A/B testing, increasing bookings by 30% and generating $2M+ in revenue within 12 months.
- Built chatbot features for special offers and travel experiences sales, generating $1M+ additional revenue in 12 months.
- Co-created product marketing campaigns in English, Spanish, and Portuguese, collaborating closely with the PMkt Manager.

Growth Strategy: Launched NLP, AI agents, recommendation systems, and dashboards to drive user satisfaction and growth.
- Collaborated with C-level stakeholders and led cross-functional team of 7+ across design, engineering, support, marketing.
- Shipped 10+ key features with CSAT of 90+ used by 3,000 B2B clients across 50+ countries, orchestrating global rollout strategy.
- Successfully reduced NLP support tickets by 95%, contributing to a churn rate below 1% and significantly boosting user retention.

Product Leadership: Led co-founder team and mobile app dev (iOS) for burnout prevention using gamification (health tech).
- Selected for Apple startup program, optimizing download page and boosting conversion rate by 27%.
- Launched 70+ premium online classes, implementing AI recommendations and gamification, and driving 3,000+ yoga sessions.
- Achieved 15K+ downloads and 700+ MAUs via data-driven decisions; earned high user satisfaction with 4.9/5.0 App Store rating.

Innovation Strategy: Empowered startups and scale-ups across industries that raised angel or seed investments.
- Collaborated with C-level stakeholders to define product vision, roadmap, strategy, and growth experiments for B2C and B2B.
- Pivoted product to navigate pandemic constraints, achieving over 80% CSAT and an NPS score of 50+.
- Developed SEO strategy driving 50K visitors in 3 months and automated inbound + WhatsApp campaigns converting 8-42% leads.