Customer Service Representative/Data Entry

Provides customer service at the circulation desk via the telephone and in person
Responsible for circulating items in and out and issuing library cards
Cash handling, including cash, checks, and credit/debit card transactions
Answers general customer questions
Assist customers with use of photo copier and book scanner
Greets customers and providing orientation of the facility
Creates public computer reservation and assists customer with printing and other tasks
Data Entry in the Fort Worth History Center finding aid repository and indexes
Promotes Fort Worth Public Library and Fort Worth History Center programs and initiatives
Other Duties as assigned

Conducted inbound and outbound calls to clear fraud alerts
Re-keyed applicants to insure accurate data
Preformed job and insurance verifications
Preformed welcome and post funding calls to insure all information in the system is correct and accurate

Assigned to JP Morgan Chase Loan Servicing Specialist/Credit Bureau Department
Processed customer credit Bureau disputes working special projects reports assigned by managers
Managed multiple priorities and met strict deadlines, using multiple screens and systems, while keeping up to date with all new procedures
Trained in Quest, E-Oscar, and compliant with all FRCA and FACT ACT regulations