Customer Experience and Sales Specialist

I am a results-driven customer experience and sales specialist with over 4 years of experience in service, team leadership, and account management. My expertise lies in CRM systems, QuickBooks, and building customer loyalty through effective communication and resolution. I thrive in fast-paced environments and am passionate about delivering exceptional service to clients.

Throughout my career, I have developed strong skills in customer service and retention, team leadership and training, and sales strategy execution. I have a proven track record of managing B2B accounts and consistently exceeding sales targets. My ability to resolve conflicts and problems efficiently has been a key factor in my success.

In my current role as a Customer Experience Coordinator at Marshalls, I lead a front-end team to ensure prompt and personalized service. I also train associates on customer interaction and loyalty programs, and I am responsible for resolving escalations while maintaining store appearance.

Previously, I worked as an Independent Field Adjuster's Assistant, where I scheduled property inspections and coordinated depositions. My experience as a Sales Account Manager at Vinyl Doctor Systems involved managing over 50 B2B accounts and generating estimates and invoices using QuickBooks.

I have also held positions in sales and customer service, where I honed my skills in handling high call volumes and upselling services. My background in animal care and food service has further developed my ability to work under pressure and maintain high standards of quality and care.